BIG CAT coffee / Privacy Policy

BIG CAT coffee is committed to ensuring that the personal information of individuals is handled responsibly and in accordance with Malaysia privacy laws. This Privacy Policy may be amended from time to time. If you have any concerns regarding privacy, please contact us.

Online Purchasing Customers’ personal Credit Card information, gathered whilst in the process of conducting an online purchase, will be used only for Credit Card authorisation purposes. This information will be shared with our Payment Processing Authority, only in the context of purchasing Merchandise &/or Products.

BIG CAT coffee does not store any credit card information. All credit card processing is securely conducted via payment gateway Senangpay, using the financial industry’s Secure Socket Layer (SSL) standards. 

 Customers’ other personal information, gathered by BIG CAT coffee whilst in the process of conducting an online purchase, may also be used to inform the customer of additional products, special offers and services, which BIG CAT coffee believes will be of interest to them. All marketing materials sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing. BIG CAT coffee members may also login to the members’ area and un-tick subscribe to the newsletter option.

Personal information will not be shared, sold, exchanged, leased or given to any third party not connected to the business of supplying products and services from BIG CAT coffee.

What does other personal information mean?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Credit Card Security

We accept MasterCard, and Visa. All online credit card transactions are conducted directly by Senangpay using secure encryption software.

Email Submissions

All email addresses submitted to the web site BIG CAT coffee, will not be shared, sold, exchanged, leased, or given to any third party, not connected to the business of supplying products and services from BIG CAT coffee.

Email communications between the sender and the recipient are sent with an expectation of privacy between the two parties. This privacy is compromised if either the sender or the recipient, share personal information or private email content with third parties, without the other’s written consent.

Rates and Reviews

Once you provide a review or rating of feedback for BIG CAT coffee or one of its products or services, you agree that we may publish part or all of your review or rating together with your first name and suburb.

Cookies & Google Adwords

This site uses a feature called ‘cookies’ to improve the quality of the web site for all our customers and to provide certain features in BIG CAT coffee website. However most allow you to instruct your browser to prevent the use of cookies. You can modify your personal settings for ‘cookies’ in the Options menu of your browser.

This site also uses Google Analytics and Google Adwords remarketing services to advertise on third party websites (including Google) to previous visitors to our site. Third-party vendors, including Google, use cookies to show you ads based on your past visits to BIG CAT coffee’s website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set your preferences for Google’s use of cookies by visiting Google’s Ads Settings. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page. You can also opt-out of Google Analytics here https://tools.google.com/dlpage/gaoptout.

Our store is hosted on Shinjiru Technology Sdn Bhd provide us with the online e-commerce platform that allows us to sell our products and services to you. For more information visit https://www.shinjiru.com.my

Do we disclose your personal information to anyone?

BIG CAT coffee may disclose your personal information in certain circumstances. Where authorised by law, we may disclose your personal information to a court or to the Malaysia Taxation Office. Your consent to the disclosure of your personal information may be given explicitly, such as in writing, or verbally. These information will not be disclosed in any other situations.

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete and up to date. You can contact us at any time to update your personal information or visit the Members’ area.

Can I have access to the personal information BIG CAT coffee holds about me?

Most information are listed in MYACCOUNT page, however, BIG CAT coffee is not always required to provide you with access. We may refuse access to personal information in a number of circumstances, where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request is regarded as vexatious or frivolous.