To ensure prompt delivery of online sales, BIG CAT coffee utilize courier services for nationwide dispatch.
Courier List (list is not exhaustive)
The standard delivery time is between 2-5 days.
BIG CAT coffee will not be held responsible for late delivery caused by external factors such as delays by courier service.
You can track your order through MyAccount on the website or Whatsapp. A tracking link to courier service status will be sent to you through Whatsapp. Please make sure you give us the correct phone number during purchasing.
Self-collection is available. The collection is in Kuala Lumpur.
Door-to-door same-day delivery is available for Klang Valley, the cost of delivery will be borne by the customer.
Standard Refund Policy
BIG CAT coffee does not allow the return of coffee that is open or not in the original packaging due to food safety concern
Our products may be returned for refund, exchange or store credit where the product is faulty or incorrectly delivered.
Item required for a refund:
Proof of purchase
Contact BIG CAT coffee within 14 days Whatsapp: +6011 5863 9390 Email: email@example.com
Once we review and approve the refund, the credit will be return to you within 7-14 working days.
If you’ve made an incorrect purchase, please contact us before delivery. No return allowed once product is delivered.